We hold your appointments just for you and ask that if you must cancel or reschedule any appointment that you please provide us with at least 24-hour notice. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do of course understand that unavoidable issues come up and will do our best to work with you in case of an emergency.
Last minute cancellations or ‘no shows’ will be charged a cancellation fee each time. Here is our general breakdown of cancellation fees:
As a courtesy, we do contact you via text & email to confirm the date and time of your appointment 48 hours prior to your visit to TRIO. Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. However, if you are late it can affect the remainder of our teams’ day by delaying them for their next bookings.
For this reason, we have set a few general ground rules for such situations.
Again, please remember that your appointments are reserved for you and only you. If you do not use your appointment slot then it is revenue lost. We really appreciate your business and adherence with our policies.
PROMOTIONS, OFFERS & PACKAGES.
All offers, promotions and packages are subject to the following terms and conditions.
See individual promotions for details.
Refunds on promotions and packages sold are not available unless certified medical reasons exist that the treatment cannot be carried out.
Should for any reason outside of a medical one you wish to stop your treatment plan then you may redeem the remaining value of treatment plan/package purchased for any other treatments.
Promotions are sold as a maximum of 1 per person, You may also buy another promotion as a gift.
Promotions/Packages are sold as part of a treatment plan and will expire if a 3 month period or longer has elapsed between treatments. It is very important to follow your treatment schedule as the treatment results will be be affected.
Thank you for reading through our booking and cancellation policies.